NBH AND COVID-19

1. Can I place an order? Will NBH deliver the package?

Yes, as since the start of the pandemic, we continue to give you access to the products you need not only thanks to the thousands of independent companies that sell on naturalblackhair.fr, but also now thanks to the resumption of the activity of our warehouses in France. However, this recovery will be gradual and the delivery times of some of your orders may still be longer than expected. In addition, we recommend that you do not use delivery addresses that are linked to businesses or offices that may still be closed.

2. Has the parcel return policy been changed?

Yes, our return policy has been temporarily extended: Most items ordered on naturalblackhair.fr or from our sellers between February 15, 2020 and June 7, 2020 can be returned until July 8, 2020. For more information , go to your account, select the order you wish to return and click on "Return or replace items".

3. Can I receive orders safely?

The government confirmed that it was allowed to receive packages. You can find more information on the websites of the Ministry of Health and the World Health Organization . We also inform you that NBH and its drivers respect the directives of the authorities concerning the delivery of the parcels.

4. Is it possible to reduce contact with the delivery person upon receipt of my order?

Yes. We have asked our deliverers as well as our partners' deliverers to reduce contact with our customers. As such, the deliverers leave your package on your doorstep before moving back one meter while waiting for you to pick it up. You can also indicate a safe place of your choice so that the delivery person can drop off your package there if you are not available. Delivery people have also been instructed to prioritize your delivery preferences when possible. You can update these shipping preferences when placing your order by clicking on "Add Shipping Instructions" under your shipping address and then selecting the safe location of your choice. Finally, in order to protect our customers and their neighbors, we have temporarily suspended the “Neighbor” delivery preference.

5. Can I always have it delivered to a pick-up point?

Yes, most NBH Lockers, Counters and relay points are accessible again. However, if your usual pick-up point is still closed, you can find the currently available collection points.

6. What actions have NBH taken to protect its employees?

At NBH, we have stepped up the frequency and intensity of cleaning and disinfection of all surfaces. We have increased social distancing measures to two meters and adapted job rotations. We have made masks available to our employees and delivery people, introduced temperature controls on our sites as well as contactless delivery. Because the safety of our employees, our partners and our customers is our priority.

7. How can I help those affected by COVID-19?

You can donate to the Red Cross. By clicking here ".